Privacy Policy

1. Introduction

dmc88 ("we", "us", "our", or "the Platform") operates the online casino and sports betting website accessible at dmc88.cam. We are committed to safeguarding the privacy and personal data of all registered Members and visitors to the Platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations in Malaysia and beyond.

This Privacy Policy ("Policy") describes in detail the types of personal data we collect, the purposes for which we process it, the lawful bases on which we rely, how long we retain it, your rights in relation to your data, and how you can exercise those rights. This Policy should be read alongside our Terms & Conditions.

By registering an account or using any service on dmc88, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

We may update this Policy periodically. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform following publication of an updated Policy constitutes your acceptance of the changes.

2. Definitions

For the purposes of this Privacy Policy, the following definitions shall apply:

"Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, and online identifiers such as IP addresses.
"Processing" means any operation performed on Personal Data, including collection, recording, storage, use, transmission, disclosure, or erasure.
"Data Controller" means dmc88, the entity that determines the purposes and means of processing Personal Data.
"Data Processor" means any third party that processes Personal Data on behalf of dmc88 pursuant to a data processing agreement.
"Member" or "User" means any individual who has registered an account on the Platform or otherwise interacts with the Platform's services.
"Cookies" means small text files placed on a device by a website to facilitate recognition, session management, analytics, and personalisation.
"KYC" means Know Your Customer verification procedures, including identity verification, age verification, and source-of-funds checks.
"Platform" means the dmc88 website and all associated pages, services, and features accessible via dmc88.cam.

3. Data We Collect

dmc88 collects Personal Data in the following categories, depending on how you interact with the Platform:

3.1 Registration & Identity Data

When you create an account on dmc88, we collect information necessary to establish and maintain your account, including:

Full legal name as it appears on government-issued identification;
Date of birth (for age verification — all Members must be 21 years of age or older);
Email address and mobile phone number;
Username and encrypted password;
Preferred language and country of residence.

3.2 KYC & Verification Documents

To comply with our verification obligations and to protect Members against fraud, we may collect the following documents:

Copy of government-issued photo identification (e.g., Malaysian MyKad or Passport);
Proof of address (e.g., utility bill or bank statement issued within 3 months);
Source-of-funds documentation where required by our compliance team;
Selfie or liveness check photograph for identity confirmation purposes.

3.3 Financial & Transaction Data

In connection with deposits and withdrawals, we collect financial data including:

Payment method details (e.g., Touch 'n Go eWallet, DuitNow account reference, Maybank2u or CIMB Clicks account identifiers, FPX transaction references);
Transaction history including deposit amounts, withdrawal amounts, and timestamps;
Currency denomination (Malaysian Ringgit, MYR, by default) and cryptocurrency wallet addresses where applicable;
Bank account name and account number suffix for withdrawal verification.

3.4 Gameplay & Betting Data

Betting history, game session data, wager amounts, and game outcomes;
Sports betting selections including Liga Super Malaysia, EPL, UFC, and other markets;
Bonus and promotion usage records;
Account balance history and wallet transaction logs.

3.5 Technical & Device Data

IP address and approximate geolocation derived therefrom;
Device type, operating system, and browser version;
Session duration, pages visited, and interaction logs;
Cookie identifiers and similar tracking technologies (see Section 7).

3.6 Communications Data

Records of communications with our support team via live chat or email;
Feedback, complaints, and dispute correspondence;
Marketing preference settings and communication opt-in records.

4. How We Use Your Data

dmc88 processes your Personal Data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your dmc88 account and authenticating your identity at login.
Service Delivery	Processing bets, game sessions, deposits, withdrawals, and providing access to all Platform features.
KYC & Age Verification	Verifying that you meet the minimum age requirement of 21 years and confirming your identity before withdrawal processing.
Fraud Prevention	Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct.
Financial Processing	Facilitating deposits and withdrawals via Malaysian payment providers including Touch 'n Go, Boost, DuitNow, FPX, and online banking.
Customer Support	Responding to enquiries, resolving disputes, and providing account assistance via live chat and email.
Legal Compliance	Fulfilling obligations under applicable laws, including anti-money laundering (AML) requirements, data protection regulations, and regulatory reporting.
Responsible Gambling	Monitoring gameplay patterns to identify potential problem gambling behaviours and administering self-exclusion, deposit limit, and cooling-off requests.
Marketing Communications	Sending promotional offers, bonus notifications, and product updates where you have provided consent. You may opt out at any time.
Platform Improvement	Analysing aggregated usage data to improve Platform performance, user experience, and game content offerings.

5. Legal Basis for Processing

dmc88 processes your Personal Data on the following lawful bases:

Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, service delivery, and financial transactions.
Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML obligations, and fraud prevention requirements.
Legitimate Interests: Processing carried out in our legitimate interests, such as platform security, fraud detection, and improvement of our services, where such interests are not overridden by your rights and freedoms.
Consent: Processing based on your freely given, specific, and informed consent, particularly for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

dmc88 does not sell, rent, or trade your Personal Data to any third party for commercial marketing purposes. Data sharing is limited to what is strictly necessary for service delivery, legal compliance, and fraud prevention.

We may share your Personal Data with the following categories of recipients, only to the extent necessary and subject to appropriate safeguards:

Payment Processors and Financial Institutions: Malaysian payment providers including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong, to the extent necessary to process deposits and withdrawals on your behalf.
KYC and Identity Verification Providers: Third-party identity verification services used to verify your identity and age in compliance with our KYC obligations.
Game Content Providers: Licensed international game studios that supply casino and sports betting content may receive anonymised session data for game integrity and RNG audit purposes.
Fraud and Security Providers: Specialist third-party services used to detect and prevent fraud, money laundering, and other prohibited activity on the Platform.
Analytics Providers: Aggregated and anonymised usage data may be shared with analytics providers to assist in platform performance monitoring.
Legal and Regulatory Authorities: Where required by law, court order, or lawful instruction from a competent regulatory or law enforcement authority.

All third-party recipients of Personal Data are required to process such data in accordance with applicable data protection standards and solely for the specified purpose for which it was shared.

7. Cookies & Tracking Technologies

dmc88 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies may be placed on your device:

Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing identifiers. These cannot be disabled without impairing core Platform functionality.
Performance & Analytics Cookies: Collect anonymised data about how Members interact with the Platform, including pages visited and session durations, to help us improve user experience.
Functional Cookies: Remember your preferences such as language settings, display options, and last-visited game category.
Marketing & Targeting Cookies: Used to deliver relevant promotional content to Members who have opted in to marketing communications. These are only active with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Clearing your browser cookies will log you out of any active sessions.

8. Data Retention

dmc88 retains your Personal Data only for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable law. General retention periods are as follows:

Active Account Data: Retained for the duration of your Account registration and for a minimum of five (5) years following Account closure, in accordance with AML and financial record-keeping requirements.
KYC Documents: Retained for a minimum of five (5) years following the completion of the KYC process or Account closure, whichever is later.
Transaction Records: Retained for a minimum of seven (7) years following each transaction in accordance with applicable financial regulations.
Support Communications: Retained for up to three (3) years following the resolution of the relevant support case.
Marketing Consent Records: Retained for the duration of your Account and for up to two (2) years following withdrawal of marketing consent.

Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction or re-identification.

9. Data Security

dmc88 implements industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

256-bit Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers;
Encryption of sensitive data fields at rest, including payment identifiers and KYC documents;
Two-factor authentication (2FA) available to all Members for Account access;
Role-based access controls limiting internal staff access to Personal Data on a strictly need-to-know basis;
Regular penetration testing and security audits conducted by independent third-party security specialists;
Intrusion detection systems and real-time monitoring for anomalous access patterns.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is entirely secure. If you become aware of any unauthorised access to your Account or suspect your credentials have been compromised, please contact our support team immediately via live chat.

10. Your Rights

As a user of dmc88, you hold the following rights in respect of your Personal Data. You may exercise any of these rights by contacting our support team via the details in Section 15 of this Policy.

Right of Access

Request a copy of all Personal Data we hold about you and receive confirmation of how it is being processed.

Right to Rectification

Request correction of any inaccurate or incomplete Personal Data we hold about you without undue delay.

Right to Erasure

Request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.

Right to Restrict Processing

Request that we restrict the processing of your Personal Data in certain circumstances, such as while a data accuracy dispute is being resolved.

Right to Data Portability

Request a structured, machine-readable copy of Personal Data you have provided to us, where processing is based on consent or contract.

Right to Object

Object to our processing of your Personal Data for direct marketing purposes or where processing is based on legitimate interests.

We will respond to all valid data rights requests within thirty (30) days of receipt. Where we are unable to fulfil a request — for example where legal retention obligations prevent erasure — we will explain the reason in writing.

11. Minors & Age Restriction

🔞 dmc88 strictly prohibits access by persons under 21 years of age. We do not knowingly collect Personal Data from individuals below this age threshold. If we become aware that Personal Data has been collected from a person under 21, we will delete that data and close the associated account immediately.

Age verification is a mandatory step in our KYC process. All Members are required to submit valid government-issued identification confirming their age before withdrawal rights are granted. If you have reason to believe that a minor has registered an account on dmc88, please contact our support team immediately.

12. International Data Transfers

Certain third-party Data Processors engaged by dmc88 may be located outside Malaysia. Where Personal Data is transferred to jurisdictions outside your country of residence, dmc88 ensures that appropriate safeguards are in place — such as data processing agreements incorporating standard contractual clauses — to protect your Personal Data in accordance with applicable data protection standards.

We will not transfer your Personal Data to any recipient in a third country unless we are satisfied that an adequate level of protection is in place for the Personal Data being transferred.

13. Third-Party Services

The dmc88 Platform may integrate with or link to third-party services, including payment gateways and game content providers. These third parties operate under their own privacy policies, which dmc88 does not control. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of dmc88.

dmc88 is not responsible for the data practices of any third-party service provider acting outside of our direct data processing instructions.

14. Policy Amendments

dmc88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. The revised Policy will be published on this page with an updated "Last Updated" date.

Where amendments are material — for example, involving a new purpose for processing your data or a new category of data sharing — we will make reasonable efforts to notify registered Members via email or in-Platform notification prior to the changes taking effect. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our dedicated privacy support team:

Live Chat: Available 24/7 directly via the Platform — fastest response channel
Email: [email protected]

All data rights requests and privacy enquiries will be acknowledged within five (5) business days and responded to in full within thirty (30) days of receipt, in accordance with applicable data protection obligations.

For urgent matters — including suspected unauthorised access to your Account or identity theft — please contact us immediately via live chat for priority handling. Our security team operates around the clock to handle time-sensitive account protection issues.

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